Grievance/Complaints Process

Madisonville Community College is committed to ensuring that students are treated fairly and with respect in all aspects of their academic and campus experience. If a student believes that their academic rights have been violated or if they have experienced a non-academic issue related to conduct, they have the right to file a grievance or appeal.

Whenever possible, students are encouraged to resolve concerns informally by first speaking directly with the faculty or staff member involved. If the issue is not resolved informally, students may then proceed with the formal grievance or appeals process outlined below.

Grievance Types

Common issues that may be addressed through this process include:

• Grade Appeals
• Violation of Academic Rights
• Academic Misconduct Charges
• Behavioral or Non-Academic Misconduct Findings

If your concern falls outside these categories—such as Satisfactory Academic Progress (SAP) or Title IX issues—it will follow a separate process.

Informal Steps (Before Filing a Formal Grievance)

1. Start with a conversation - If you experience a problem in a class or with a staff member, first attempt to resolve it by speaking directly with them.
2. Contact the next level - If the issue remains unresolved, please contact Patricia Lovett, Dean of Student Affairs, for further assistance.
   Phone: (270) 824-1705
   Email: tricia.lovett@kctcs.edu
3. File a formal grievance if unresolved - If the issue is still not resolved, you may file a formal written grievance using the form linked at the bottom of this page.

Timeline for Resolution